“Sorry, Cortana will no longer be able to track packages from your email.” Instead, users are encouraged to track their packages via Outlook or Mail and Calendar. Mail and Calendar is installed on every PC by default, so nobody should be missing out on the functionality.
Microsoft’s Response
Though it’s always sad to see the functionality removed, there are several reasons Microsoft would do so. For one, Outlook is available on every major platform and sees a high level of use. Cortana has a relatively small install base, and Microsoft is trying to move away from the image of her as an assistant. As a result, the company wants to use Cortana to make its OS smarter. Rather than traditional assistance, she will surface information as you need it, often to aid in productivity. As such, users will still get a notification alert, they just won’t see a dedicated hub in the Cortana Notebook. Despite this, Microsoft didn’t give any forewarning or specific reasoning. “We are constantly evaluating and finessing the Cortana experience to offer users the most valuable features and capabilities,” said a spokesperson to Windows Central. “For package tracking ease, Outlook will continue to manage your package tracking emails, and create events in your calendar with details.”
